THEATER POLICIES
DISCOVER A WORLD CLASS EVENT-GOING EXPERIENCE!
Our policies and procedures are created to keep concert-goers, staff and others safe. Please read our safety information to learn about our enhanced policies and procedures designed to provide a safe environment for all.
THE FOLLOWING ARE PROHIBITED ITEMS FOR ALL EVENTS:
- Outside food or beverages
- Unsealed packs of gum
- CamelBaks
- Alcohol
- Weapons of any kind (including pocket knives, pepper spray, large chains, spiked jewelry, etc.)
- Illegal substances, drug or drug paraphernalia, open packs of cigarettes (sealed packs only)
- Professional recording equipment –photo, video, or audio
- Drones
- Laser pointers
- Selfie Sticks
- Lights of any kind (LED gloves or massagers)
- Dust masks
- Eye drops
- Markers or spray paint,
- Balloons or inflatable balls
- Umbrellas
- Chairs or blankets
- Stuffed animals or dolls
- Laptop computers or iPads
- Posters, stickers or Signs
- Unneeded medication
- Open lip balm or ChapStick
- Any item or action that challenges public safety
- Backpacks and large purses
- Bags smaller than 12” x 12” are allowed but any larger items will have to be checked at coat check with a fee. Smoking is only allowed in designated smoking areas. There are no ‘in & outs’. Our venue is standing room venue ONLY. All tickets are on a first come first serve basis.
- ANY ITEM DEEMED DANGEROUS BY THE VENUE OR LAW OFFICER
- ALL ITEMS ARE SUBJECT TO CHANGE WITHOUT NOTICE
SECURITY
The Vermont Hollywood has implemented metal detectors to enhance the safety and enjoyment of everyone. So, please give yourself ample time to get to your seats. (We recommend arriving at least 30 minutes prior to the time written on your tickets.)
The metal detectors are at all entrance points. And the process is similar to what you’re used to at major stadiums and arenas. Before passing through the detectors, all bags, hats, cell phones, cameras, tablets, computers and any large metal items need to be removed and shown to the attendants. Belts, coins, keys and wallets on the other hand, can stay on your person or in your pockets.
All patrons entering, the venue are subject to a full security pat down, and bag check, items found during security check not permitted inside the venue will be discarded upon entry inside venue.
The Vermont Hollywood is not responsible for any personal belongings, including cell phones, IDs, handbags, and articles of clothing.
CUSTOMER CODE OF CONDUCT
The Vermont Hollywood attendees are responsible for their own conduct – as well as the conduct of their guests or persons using their tickets. Venue staff strive to maintain an atmosphere where all in attendance can enjoy the event. Attendees and their guests in violation of the Customer Code of Conduct may be subject to ejection without a refund, arrest, and/or loss of ticket privileges for future events.
If someone’s behavior around you becomes disruptive or violates the Customer Code of Conduct, you can report the incident to the nearest usher or security person.
Our staff are trained to intervene when necessary and to use their best discretion to ensure attendees who ignore the Customer Code of Conduct don’t interfere with others’ enjoyment of the event.
- Be respectful of patrons and staff.
- Refrain from using foul/offensive language, fighting, obscene gestures, throwing objects and engaging in other behavior detrimental to the experience of other patrons.
- Avoid blocking the view of other patrons.
- Don’t interfere with the event or the performers in any way.
- Don’t stand on seats or any other building structure.
- Don’t block the aisles.
- Don’t occupy a seat or remain in an area for which you don’t possess a valid ticket. (You must show staff your ticket if they request it at any time during the event.)
- Smoke in designated areas only.
- Consume alcoholic beverages in a responsible manner.
- Comply with requests from staff regarding the venue’s operational and emergency procedures.
SEATING
- For the safety of all our patrons, and to comply with fire regulations, the aisles and walkways must be kept clear at all times.
- As a courtesy to the performers and the audience, latecomers won’t be seated until the earliest appropriate opportunity in the concert – which is at the discretion of management.
- Please note that certain events are performed without intermission. Therefore, no late seating can be offered at those concerts.
- Only occupy a seat or remain in an area for which you possess a valid ticket. And you must provide your ticket upon request.
- Avoid blocking the view of others. That said, during some concerts, the artist(s) may request that people be permitted to stand immediately in front of their own seats during some parts of the performance. On those occasions, standing may continue but please be respectful of others and try to avoid blocking their view.
- There’s no minimum age for admittance but all patrons two years and older must have a ticket.
- Unnecessary noise or movements during a concert not only distracts your fellow audience members but also the performers. Patrons (and their children) who make such disruptions may be removed from the theater.
SMOKING
By law (LACC 17.04.645 to be exact), smoking is not permitted on the Vermont Hollywood grounds, except in designated areas. Violators are subject to removal. Smoking in any other areas could lead to arrest and this would be considered a misdemeanor.
Accessibility Services
The Vermont Hollywood strives to make our venue and live experiences inclusive and accessible to everyone. For more questions, or information not mentioned below, please contact us at info@vermonthollywood.com
ARRIVAL & ACCESSIBLE ENTRANCES
- The main entrance to the Vermont Hollywood is fully accessible. If you require an accessible entrance, please use the main entrance and a member of the guest services staff can assist you to the accessible seating area.
RESTROOMS
The accessible restroom is located on the main level in the lobby.
MEDICATION NEEDS
If you need to enter with prescribed medication to be taken during the event, we require that all medication be in its original container with a name that is verifiable with a photo ID. If you do not have a container with a name on it, we may request documentation that allows us to confirm the need for this medication as you enter the venue. Please only bring what is required for the duration of the event. We cannot store any type of medication. Over-the-counter medication must be in its original packaging.
SERVICE ANIMALS
- At The Vermont hollywood, we have specific guidelines to ensure all guests and their service animals are supported throughout their visit.
Service animals are defined by the ADA (https://www.ada.gov/topics/service-animals) (Americans with Disabilities Act) as dogs or miniature horses that are trained to do work to perform tasks related to people with disabilities. The work or task the service animal is trained to do must directly relate to the person’s disability. Service animals must be housebroken. Service animals are required to behave and not repeatedly bark, growl, jump up on or lunge at other guests or employees. Corrective action must be taken if the service animal is not behaving appropriately.
- Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the Americans with Disabilities Act (ADA). Comfort animals, emotional support animals, and therapy dogs are not listed as service animals under Title II and Title III (https://www.ada.gov/resources/service-animals-2010-requirements) of the ADA. This also applies to the other species of animals wild or domestic, trained, or untrained. The ADA requires the service animal to be under the control of the handler. This may include using a harness, leash, or other tether. Our venue employees are not required to provide for, the care, or supervision of a service animal, including cleaning up after it. Service Animals must remain on the floor and are not allowed on dining chairs or tables in our food and beverage locations. The Vermont Hollywood and our operating partners have the right to deny access to a dog that disrupts our operations.
Please contact a member of the guest services team if your service animal needs access to a relief area. You will need to exit the venue and re-enter with the assistance of a member of the guest service team.