THEATER POLICIES

PARKING

Valet parking is available directly in front of the venue at every event.
Valet parking is available directly in front of the venue at every event.
The Metro Red Line drops patrons directly across the street at the Vermont/Santa Monica station.

Entry

There are no in and outs. Our venue is standing room only. All tickets are on a first come, first served basis. If you leave the venue during the event, you will not be allowed reentry.
Vermont Hollywood has the right to refuse entry to any patron they deem intoxicated, under the influence of any substance, disruptive, or a danger to themselves or the public.
All patrons are subject to a full security screening, including pat downs, wands, and bag checks.

Bag Policy

Bags smaller than 12 inches by 12 inches are allowed.

Age Restrictions

All patrons attending a show must check the age restrictions for that event. If the event has an age restriction of 18+ or 21+, you must present a valid, bona fide, physical government ID prior to entry. We do not accept photos of IDs.

Accepted forms of ID

California Real ID, driver license, or identification card
Out of state driver license or identification card
U.S. military identification without a physical description
S. and foreign passports with photograph, but without a physical description

Forms of ID that will not be accepted

S. government immigrant identification card
Birth certificate
School or work identification card
Identification issued by an agency that is not part of the government
Social Security card
Interim or temporary driver license, or a receipt for a license from the DMV
Foreign driver license or identification card
Check cashing card
Any otherwise valid document that is expired, altered, borrowed, stolen, counterfeit, or forged

Dress Code

Style is totally up to you! The following are not allowed:

Any clothing with words, pictures, or terms that may be offensive to other guests, or clothing that is too revealing and does not adequately cover private body parts
Any clothing with words, pictures, or terms that may be offensive to other guests, or clothing that is too revealing and does not adequately cover private body parts
Any clothing with words, pictures, or terms that may be offensive to other guests, or clothing that is too revealing and does not adequately cover private body parts
Beachwear or sleepwear
Open toed shoes such as flip flops. Shoes are required at all times.

Smoking

Smoking is only allowed in the designated outdoor smoking area. Marijuana is strictly prohibited.

Accessibility

Vermont Hollywood strives to make our venue and live experiences inclusive and accessible to everyone. We can accommodate ADA requests in the designated ADA section, located between the main dance floor and the lobby. Due to limited space, the ADA section is first come, first served, so we suggest arriving early. Once at the venue, let security know you require ADA accommodations. Please note that the mezzanine area is not ADA accessible.

For further assistance, email info@vermonthollywood.com.

Main Entrance

The main entrance to Vermont Hollywood is fully accessible.

Sign Language Interpretation

Vermont Hollywood offers sign language interpretation upon request only. Requests for interpreters must be received at least three weeks prior to the event. Please make your request by email to info@vermonthollywood.com, and include how many people in your party need interpretation and the ticket type you have. Interpretation requests are subject to interpreter availability.

Restrooms

The accessible restroom is located on the main level in the lobby.

Service Animals

Vermont Hollywood has specific guidelines to ensure all guests and their service animals are supported throughout their visit.

Service animals are defined by the ADA (Americans with Disabilities Act) as dogs or miniature horses trained to do work or perform tasks related to a person’s disability. The task the service animal is trained to perform must directly relate to the person’s disability. Service animals must be housebroken and are required to behave, meaning no repeated barking, growling, jumping up on, or lunging at other guests or employees. Corrective action must be taken if a service animal is not behaving appropriately.

Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA. Comfort animals, emotional support animals, and therapy dogs are not listed as service animals under Title II and Title III of the ADA. This also applies to other species of animals, wild or domestic, trained or untrained.

The ADA requires a service animal to be under the control of its handler, which may include a harness, leash, or other tether. Our venue employees are not required to provide care or supervision for a service animal, including cleaning up after it. Service animals must remain on the floor and are not allowed on dining chairs or tables in our food and beverage locations. Vermont Hollywood and our operating partners reserve the right to deny access to any animal that disrupts our operations.

If your service animal needs access to a relief area, please contact a member of the guest services team. You will need to exit the venue and reenter with the assistance of a guest services team member.

Medication

If you need to enter with prescribed medication to be taken during the event, it must be in its original container, with a name that is verifiable against a photo ID. Please only bring what is required for the duration of the event; we cannot store any medication. No over the counter medications are allowed inside the venue.

Prohibited Items

Any outside food or beverages
Unsealed packs of gum
Alcohol
Weapons of any kind, including firearms, pocket knives, pepper spray, tasers, large chains, and spiked jewelry
Illegal substances, drug paraphernalia, or open packs of cigarettes (sealed packs only)
Professional recording equipment: photo, video, or audio
Drones
Drones
Selfie sticks
Over the counter medications. Only prescribed medication in its original container, with a name verifiable against a photo ID, is allowed.
Umbrellas
Chairs or blankets
Markers or paint
Laptop computers or tablets
Posters, stickers, or signs
Backpacks and large purses (bags smaller than 12 inches by 12 inches are allowed)
Any item or action that challenges public safety
Any item deemed dangerous by the venue or a law enforcement officer

All items are subject to change without notice.

Weapons Policy

Vermont Hollywood prohibits weapons of any kind from entering the venue, including but not limited to firearms, knives, pocket knives, pepper spray, tasers, chains, and spiked jewelry. This policy applies to all patrons regardless of permit status.

Any weapon or other prohibited item identified during bag checks or entry screening will be confiscated by security personnel at the point of entry to ensure that no weapons or prohibited items are brought into the venue. By purchasing a ticket and entering the venue, patrons acknowledge and agree to comply with this policy.

Confiscated Item Procedure

All confiscated items will be disposed of immediately upon confiscation. Guests who are found to be in possession of a prohibited item may, at the discretion of security personnel, leave the entry line prior to completing the screening process to secure or remove the item from their possession.
Guests who leave the line for this purpose must rejoin the queue and complete the required security screening before being permitted to enter the venue.

Customer Code of Conduct

Attendees are responsible for their own conduct and the conduct of their guests or anyone using their ticket. Staff strive to maintain an atmosphere where everyone can enjoy the event. Violations may result in ejection without refund, arrest, or loss of future ticket privileges.

Be respectful of patrons and staff.
Refrain from foul or offensive language, fighting, obscene gestures, throwing objects, or other disruptive behavior.
Do not block the view of other patrons.
Do not interfere with the event, performers, management, staff, or security.
Do not stand on any building structure.
Do not block the aisles.
Smoke in designated areas only.
Smoke in designated areas only.
Comply with staff requests regarding operational and emergency procedures.

If someone’s behavior becomes disruptive or violates the code of conduct, report it to the nearest usher or security staff member.